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Evidence Guide: BSBWRK411 - Support employee and industrial relations procedures

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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BSBWRK411 - Support employee and industrial relations procedures

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate and implement organisation’s industrial relations policies and procedures

  1. Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups
  2. Implement agreements, policies and procedures according to site, enterprise and statutory requirements
  3. Support strategies to effectively communicate with relevant persons and groups on industrial relations matters
  4. Promote the organisation’s industrial relations procedures to relevant persons and groups
  5. Represent the organisation appropriately in discussions with key stakeholders
Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement agreements, policies and procedures according to site, enterprise and statutory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support strategies to effectively communicate with relevant persons and groups on industrial relations matters

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the organisation’s industrial relations procedures to relevant persons and groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the organisation appropriately in discussions with key stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist in minimising industrial relations conflict

  1. Monitor the implementation of industrial relations policies and procedures
  2. Process documentation and report to management and other relevant parties about potential industrial relations conflicts
  3. Support managers to contain industrial relations conflicts and deal with grievances and disputes, within limits of own authority
  4. Work with employees to resolve personal grievances and prevent escalation of industrial relations conflicts
  5. Work under supervision to source specialist industrial relations expertise
Monitor the implementation of industrial relations policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process documentation and report to management and other relevant parties about potential industrial relations conflicts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support managers to contain industrial relations conflicts and deal with grievances and disputes, within limits of own authority

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with employees to resolve personal grievances and prevent escalation of industrial relations conflicts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work under supervision to source specialist industrial relations expertise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enhance industrial relations

  1. Trial and implement strategies to monitor the implementation of the organisation’s industrial relations policies and procedures
  2. Implement strategies to facilitate feedback on the industrial climate
  3. Implement strategies to strengthen relationships with relevant persons and groups
  4. Provide information and feedback to management on industrial relations
  5. Provide information and advice to relevant persons and groups
Trial and implement strategies to monitor the implementation of the organisation’s industrial relations policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement strategies to facilitate feedback on the industrial climate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement strategies to strengthen relationships with relevant persons and groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and feedback to management on industrial relations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and advice to relevant persons and groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate and implement organisation’s industrial relations policies and procedures

  1. Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups
  2. Implement agreements, policies and procedures according to site, enterprise and statutory requirements
  3. Support strategies to effectively communicate with relevant persons and groups on industrial relations matters
  4. Promote the organisation’s industrial relations procedures to relevant persons and groups
  5. Represent the organisation appropriately in discussions with key stakeholders
Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement agreements, policies and procedures according to site, enterprise and statutory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support strategies to effectively communicate with relevant persons and groups on industrial relations matters

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the organisation’s industrial relations procedures to relevant persons and groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the organisation appropriately in discussions with key stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate and implement organisation’s industrial relations policies and procedures

1.1 Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups

1.2 Implement agreements, policies and procedures according to site, enterprise and statutory requirements

1.3 Support strategies to effectively communicate with relevant persons and groups on industrial relations matters

1.4 Promote the organisation’s industrial relations procedures to relevant persons and groups

1.5 Represent the organisation appropriately in discussions with key stakeholders

2. Assist in minimising industrial relations conflict

2.1 Monitor the implementation of industrial relations policies and procedures

2.2 Process documentation and report to management and other relevant parties about potential industrial relations conflicts

2.3 Support managers to contain industrial relations conflicts and deal with grievances and disputes, within limits of own authority

2.4 Work with employees to resolve personal grievances and prevent escalation of industrial relations conflicts

2.5 Work under supervision to source specialist industrial relations expertise

3. Enhance industrial relations

3.1 Trial and implement strategies to monitor the implementation of the organisation’s industrial relations policies and procedures

3.2 Implement strategies to facilitate feedback on the industrial climate

3.3 Implement strategies to strengthen relationships with relevant persons and groups

3.4 Provide information and feedback to management on industrial relations

3.5 Provide information and advice to relevant persons and groups

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate and implement organisation’s industrial relations policies and procedures

1.1 Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups

1.2 Implement agreements, policies and procedures according to site, enterprise and statutory requirements

1.3 Support strategies to effectively communicate with relevant persons and groups on industrial relations matters

1.4 Promote the organisation’s industrial relations procedures to relevant persons and groups

1.5 Represent the organisation appropriately in discussions with key stakeholders

2. Assist in minimising industrial relations conflict

2.1 Monitor the implementation of industrial relations policies and procedures

2.2 Process documentation and report to management and other relevant parties about potential industrial relations conflicts

2.3 Support managers to contain industrial relations conflicts and deal with grievances and disputes, within limits of own authority

2.4 Work with employees to resolve personal grievances and prevent escalation of industrial relations conflicts

2.5 Work under supervision to source specialist industrial relations expertise

3. Enhance industrial relations

3.1 Trial and implement strategies to monitor the implementation of the organisation’s industrial relations policies and procedures

3.2 Implement strategies to facilitate feedback on the industrial climate

3.3 Implement strategies to strengthen relationships with relevant persons and groups

3.4 Provide information and feedback to management on industrial relations

3.5 Provide information and advice to relevant persons and groups